Digital Technologies are changing societal, personal and organisational lives. Access to some technologies becomes essential to fully participate in social interactions. Lack of access to necessary Information Technologies (Digital Divide) results in social exclusion. With the continuous evolvement of Information Technologies, the skills and capabilities required for digital participation are also changing. This paper aims at identification of current necessary and essential skills, capabilities and access to technologies from the viewpoint of service-dominant approach. An empirical investigation into ICT skills necessary for employment in different industry sectors is proposed to identify sets of necessary and transferable digital skills. The identification of these sets will not only enhance our theoretical understanding of how the digital divide changes over time, but will also allow policy and training efforts to be focused on (new) skills needed to reduce the gap.
Sims, Julian; Fusaro, Magda; and Wolf, Maxim, "Digital Literacy And Exclusion In The Social Media Age" (2018). UK Academy for Information Systems Conference Proceedings 2018. 4.