The private sector in Saudi Arabia faces many challenges which constrain its capability of achieving the ultimate benefits of Information Systems (IS) including its success in appropriate development and implementation of IS projects. User involvement is essential for successful development of computer-based information systems (Ives and Olson, 1984). This factor is discussed and frequently highlighted in early studies (Dickson and Simmons, 1970; Power and Dickson, 1973; Lucas, 1978) and new ones but few studies have been conducted in Saudi Arabia organisations. If user involvement is performed correctly during all the phases of IS development, many benefits will be achieved, such as more satisfaction and understanding of the new system by the end users (Kujala, 2003). Absence of user involvement in IS development prevents the organisations from achieving and delivering the desired benefits, even though the regular functions and daily tasks are accomplished. In addition, it will cause many changes in requirements and resistance to change. This study aims to explore the situation of user involvement throughout IS development stages in Saudi companies, focusing on two systems the Human Resource System and Financial System in the companies included in the study. Data were collected through the interviews with twenty-three managers and staff within four companies. The data were analyzed by using an interpretive approach to draw conclusions about the situation of user involvement in IS development in these companies.
Al Saleh, Iqbal, "An Exploratory Study Of User Involvement In IS Development In Saudi Organizations: End User Perspective" (2014). UK Academy for Information Systems Conference Proceedings 2014. 1.