Many of the utility service problems for the Internet cannot be solved by technical solutions when the causes are outside of the scope of technical explanation. For example, the consequences of management policies, economic requirements, proprietary rights and Governmental intervention. The result is that end-users experience inconsistent access to the largest global information system and regular disruptions to information services. It is also debatable if many of the “technical” and “engineering” causes cited for service disruption relate to technical issues or rather unresolved abstract layer problems such as social, political, legal and ethical concerns. In this paper, we define the problem context, perform theoretical analysis, and discuss possible ways to enhance the scope of internet governance that might benefit better information system services. The research contribution is a philosophical discussion of a problem domain that influences the utility value of large information systems.
Cusack, Brian and Baloch, Fuad, "Implications of Internet Governance Issues for the end Users" (2013). UK Academy for Information Systems Conference Proceedings 2013. 6.