The Relevance Of Specific CSFs For Stakeholders During ERP Implementation: An Empirical Study From Oman
The success of ERP systems implementation is affected by the extent to which stakeholders have been prepared for the project activities and its outcomes. Stakeholders’ preparation needs change as the ERP implementation lifecycle progresses and varies across stakeholder groups. Therefore a dynamic model is needed for such preparation. However such a model needs to reflect the relevance of different CSFs to different stakeholder groups at different stages of the ERP implementation life-cycle. This study examines empirical evidence from a survey conducted in Omani organisations to determine what these individual CSFs are and how they are distributed across the ERP implementation life-cycle for different stakeholder groups. The CSFs included in the survey were derived from a structured review of literature. Purposive sampling was used to select respondents representing different ERP stakeholders groups, all respondents had both experience and knowledge of ERP implementations. The survey data are analysed and the distribution of relevant CSFs across the ERP lifecycle for the different stakeholder groups are presented
Al-Hinai, Hamed; Edwards, Helen; and Humphries, Lynne, "The Relevance Of Specific CSFs For Stakeholders During ERP Implementation: An Empirical Study From Oman" (2013). UK Academy for Information Systems Conference Proceedings 2013. 2.