This paper investigates literature regarding the development of process models within the context of academic libraries. This is an on-going doctoral study and provides an indication of research-in-progress towards design of business models within the library environment. Brief historical analysis of operations research in this context and the development of outcomes-based activity evaluation is offered. The limited literature regarding the emergence of a more systematic view of academic library operations and of other university functions is compared to sources on process modelling in the industrial sector and the potential application of Role Activity Diagrams (RAD). The selection of these tools is explained from amongst the wide range of alternatives available in other sectors.
Tbaishat, Dina; Urquhart, Christine; and Preston, Hugh, "Business Process Management In Academic Information Services " (2009). UK Academy for Information Systems Conference Proceedings 2009. 47.