Affiliated Organization

Case Western Reserve University, USA


This paper discusses the challenges of measuring productivity impacts with ubiquitous computing environments (UIE). We note two specific challenges in measuring such environments: the networked and borderless nature of such technologies and the specific nature of change associated with the deployment of such services. Both of these make measuring the productivity impacts of UIEs challenging as measuring the consequences of UIE need to address complex causality, layered impact within a multi-level network, comprehensiveness of performance measures, and delayed impact detection due to slow and circular nature of the impact. In the paper we present a framework that offers a disciplined way to examine organizational and productivity consequences of UIEs. We will finish the paper by discussing some of remaining issues in studying UIE impact in organizations