Affiliated Organization

Proceedings of JAIS Theory Development Workshop


The ability to access and create knowledge through the use of ICT is critical in the global information society. ICT use should enhance a process of social inclusion by enabling individuals to fully participate in society across a variety of domains related to health, education, recreation, and culture, among others. However, not everyone has access to ICTs. Recently, community technology centers have developed to be an appealing solution to promote social inclusion. Following the social inclusion framework, this research examines how continued ICT use improves quality of life (QoL) with particular emphasis on the extent of bottom-up spillover effects from domain QoL to overall QoL and horizontal spillover effects among various domain QoL. The context of our study is the Thai community technology centers supported by the Microsoft Unlimited Potential grants. The results suggest that (1) the bottom-up spillover and the horizontal spillover effects simultaneously contribute to the overall QoL, (2) the satisfaction from continued use of ICT contributes to domain QoL and domain QoL, particularly the family, self, and community domains, contributes to overall QoL, and (3) the horizontal spillover effects exhibit complex relationships that involve direct one-to-one spillover effects, domain interaction effects, and reciprocal spillover effects. The work, education, leisure, and community domains influence QoL in other domains. Implications for research and practice are discussed.