Scandinavian Journal of Information Systems


Qualitative information systems research such as field studies and interviews generates large numbers of unstructured and complex data. This paper describes the use of a grounded theory approach to the analysis and structuring of interviews from nine Danish firms concerning the use of computer-based tools in information systems development. The following grounded theory was discovered: Before a software developer starts using a computer-based tool continuously three barriers have to be overcome. Firstly the information on the tool, whether verbal or in writing must be evaluated positively. Secondly the proper situation for putting the tool into use must have arrived. And thirdly, when the tool has been put into use, it must fit when used to remain in continuing use. Throughout the paper emphasis is placed on the ability of grounded theory to facilitate the movement from initial unstructured interview transcripts through coding-memos and concepts to a theory and its implied hierarchy of categories.