Scandinavian Journal of Information Systems
Abstract
Participatory design (PD) has evolved over time to adapt to societal and technology changes, transitioning from industrial Taylorism to office teamwork, inter-organisational collaboration, and more recently to inter-agency collaboration involving increasing complexity due to the heterogeneity of user groups. This paper presents a stakeholder theory-driven PD approach for requirements elicitation for supporting inter-agency collaboration among a heterogeneous group of stakeholders with diverse roles and interests. The approach was applied for mapping stakeholders and guide the workshop process eliciting requirements of information systems support representing stakeholder management propositions-based requirements. It resulted in successful stakeholder engagement and requirements for improving several areas of inter-agency emergency management practices. We argue that the proposed stakeholder theory-driven PD approach addresses a gap in involving heterogeneous stakeholders across agencies and sectors in effective PD processes, moving from high-level needs to operational requirements.
DOI
10.17705/3SJIS/037.02
Recommended Citation
Radianti, Jaziar and Pilemalm, Sofie
(2025)
"Participatory Design for Inter-Agency Collaboration: Requirements Elicitation from Heterogeneous Stakeholders,"
Scandinavian Journal of Information Systems: Vol. 37:
Iss.
1, Article 2.
DOI: 10.17705/3SJIS/037.02
Available at:
https://aisel.aisnet.org/sjis/vol37/iss1/2