Scandinavian Journal of Information Systems


Welcome to the winter issue of the 32nd volume of the Scandinavian Journal of Information Systems (SJIS).

As emphasized in the editorial of the summer issue, this year has been exceptional. We are still experiencing the consequences of the COVID-19 pandemic which continues to disrupt work practices and forces us to explore new ways of carrying out daily routines. For this reason, the traditional IRIS seminar and the Scandinavian Conference on Information Systems (SCIS) were organized virtually. IRIS/SCIS 2020 was organized by Mid Sweden University. The theme for this year was Digitalization in times of Transition and the event attracted 65 registered participants. For SCIS, a total of 23 papers were submitted. After a double-blind review process, 8 high quality papers were accepted for presentation at the conference and published in the proceedings. For IRIS, a total of 21 papers were submitted and 20 were accepted for presentation. As has been the tradition for many years, the SJIS editors presented the journal, its mission, and scope.

This volume includes four regular papers and five special issue papers on the topic “Rejuvenating Enterprise Systems”. The first regular paper is “An Affordances Apparatus for Enterprise Social Media”, by Osama Mansour, Ahmad Ghazawneh, and Linda Askenäs. The paper focuses on usage of social media in organizations. Based on an empirical study on two wikis, the paper develops a theoretical tool that illustrates the relationship between technology and organizing. The findings help advance our understanding of how we use features of the technology to achieve our intentions and goals.

The second paper is “Invisible Work Pre- and Post-Digitalisation: The Case of a Health Authority in Norway” written by Jostein Engesmo and Niki Panteli. This paper explores the digitalization of work through a qualitative case study of a regional health authority. Although the digitalization of workplaces enables transparency and visibility, invisible work remains. This paper contributes to the literature with a fresh perspective on the changing status of visible as well as invisible work in the digitalized workplace. The third paper is “Digital Business Strategies for Incumbent Firms. How a Scandinavian Hotel Chain Competes with the Internet Giants”, by Bendik Bygstad, Jon Iden, and Andreas Ulfsten. This paper explores the development of business strategies and ecosystems in service firms. The authors conducted a longitudinal case study of a Scandinavian hotel chain and they conclude that firms need to manage two parallel strategies, one for the digital ecosystem and one for the traditional business arena. The fourth paper is “IRIS Conference Health Check: Traditions, tensions, and reformations”, by Samuli Pekkola, Lise Tordrup, Elena Parmiggiani, and Erik Borglund. This paper analyzes the main conference of the Scandinavian Chapter of the Association for Information Systems (AIS), namely IRIS, Information Systems Research Seminar in Scandinavia. The authors performed an analysis of the IRIS participants between 2011–2019 and of senior scholars´ views collected through a survey. The findings show that constant reformations contributed to the conference durability and sustainability.

Finally, we would like to thank all the authors, reviewers, and readers for their contributions to and support for the journal. We also send a warm thank you to Jacob Nørbjerg who has been the production manager for many years taking excellent care of the publication process.

We wish all our readers a happy New Year!

Arto Ojala, Polyxeni Vassilakopoulou, Katrin Jonsson, and Sune Dueholm Müller



An Affordances Apparatus for Enterprise Social Media
Osama Mansour, Ahmad Ghazawneh, and Linda M H Askenäs


IRIS Conference Health Check. Traditions, tensions, and reformations
Samuli Pekkola, Lise T. Tordrup, Elena Parmiggiani, and Erik Borglund


Special Issue Editorial: Rejuvenating Enterprise Systems
Ahmed Elragal, Moutaz Haddara, and Eli Hustad


Critical Success Factors for ERP Consultancies. A case study
Bjørn Jæger, Sophie A. Bruckenberger, and Alok Mishra


ERP System as an Enabler for Bottom up Innovations
Amgad Badewi Dr, Taghreed AbuSalim Dr, Lilas A-Asfahani Dr, and Doaa Shehata