This commentary looks at prediction as a technical affordance of AI, reflecting on how it can impact our framing of cybernized services. This reframing enables researchers to consider effects of intermingling the social and technology in processes of co-creation of value and co-destruction for cybernized services.
Kampf, Constance E.
"Intermingling AI and IoT Affordances: The expansion of social opportunities for service users and providers,"
Scandinavian Journal of Information Systems: Vol. 31
, Article 7.
Available at: https://aisel.aisnet.org/sjis/vol31/iss2/7