Scandinavian Journal of Information Systems


ERP system implementations are often problematic leading to numerous problems during and after the introduction. Although user involvement is regarded as an important success factor, the implementation difficulties indicate a lack of under- standing of the process as well as methods and tools to mediate it. We argue that ERP implementations have to be understood as design processes requiring knowledge in- tegration across different domains, and that appropriate activities should be performed to facilitate the knowledge integration. We use an in-depth case study of an ERP im- plementation to support our claim; applying a design perspective shows how knowl- edge integration problems lead to difficulties in the implementation process. Based on these results we discuss different remedies from the participatory design discourse.