New communication tools allow organizations to take advantage of global talent and minimize location-specific risks; however, they also present new challenges. One such challenge is that the communication tools individuals are using are often not a good fit with their tasks. Unfortunately, stress is one of the negative outcomes from poorly fit communication tools. We ran two experiments to better understand stress in new online interview settings. We first found that computer-based interviewers were more stressed than interviewees. Further, interviewers that were FTF experienced less stress than did interviewers in computer-mediated interview teams. In the second experiment, we looked at the influences of interview structure and two different types of low synchronicity media on stress. Initial findings showed that interviewers performing structured and unstructured tasks had a similar amount of stress, however interviewers using email were more stressed than were interviewers using instant messaging.
Giordano, Gabriel; Stoner, Jason; DiGangi, Paul; and Lewis, Carmen, "Media Synchronicity and Stress in Online Interview Settings" (2010). SIGHCI 2010 Proceedings. 5.