This paper summarizes a set of CIO roundtable discussions. IS outsourcing has become an imperative because of changing user perceptions about what IT can deliver and users’ own decision power in the process. The process of outsourcing is part of a major shift in the role of CIOs towards being a business integrator rather than a service provider.
Gefen, David; Ragowsky, Arik; Licker, Paul; and Stern, Myles, "CIO Perspectives on Their Changing Responsibilities with Outsourcing" (2010). SIGHCI 2010 Proceedings. 4.