A Fata Morgana is a far-sight vision that disappears when you get closer. In a case study of a large healthcare system we find the notion of success to have the same characteristics as a fata morgana. We present the case and give an account of how it can be considered a project success. We then bring in the public opinion as seen through newspaper stories about the same case – and the success disappears again. This is important because we can use this dichotomy to identify coping strategies one can use as project owner and/or project manager to define and ensure that the project will be perceived as a success. We conclude the paper by summing up the coping strategies identified in a resulting framework.
Fleron, Benedicte Rex; Hansen, Magnus Rotvit Perlt; and Pries-Heje, Jan, "Is Success in IT Projects a Fata Morgana? - A Case Study of a Large Healthcare IT Project" (2019). 10th Scandinavian Conference on Information Systems. 10.