Existing research identifies multiple types of uses, ranging from initial adoption of technology to uses that have been described by terms like adaptive system use, enhanced use, etc. Additionally, literature shows that researchers have used different instruments when using similar terms. Together, the lack of understanding of different types of use and the lack of coherent measures for use leads to construct validity problems. In this paper we aim to distinguish between the different types of uses, followed by isolating the key measurement items for each use type. The paper uses a modified Q-sort method to classify the different use measurement items. Findings indicate that there are three types of uses and distinct measurements. This study lays important groundwork for future research into the three types of use and is a first step in creating scales for these use constructs.
Williams, Jason; Sinha, Mona; and Gupta, Saurabh, "Three Types of IT Use" (2019). SAIS 2019 Proceedings. 7.