Patient engagement and patient-provider communication is critical to improving health outcomes and reducing healthcare costs. Most of the research in this area has focused on the adoption and use of health information technology from a provider’s point of view. There is hardly any research that puts the patient at the center of this issue. This paper places the patient at the center and discusses how health information technology tools may facilitate patient engagement. This is done by reviewing past research on patient engagement, and health information technology solutions. It then maps the issue of patient engagement to the Information Success model to provide a lens through which further research may be carried out to develop and evaluate technology solutions for improved patient engagement.
Zhang, Chi and Kamal, Mehruz, "A LENS INTO INVESTIGATING PATIENT ENGAGEMENT USING HEALTH INFORMATION TECHNOLOGY " (2013). SAIS 2013Proceedings. 41.