In recent years, IS researchers have begun to examine the broader societal impacts of information systems (IS) and technologies. As such, researchers have sought out various approaches to develop the technological capacity of nonprofit and community-based organizations (NCOs). The concept of user participation is gaining increasing attention as a malleable approach to achieve this goal. This paper develops a strategic framework that theorizes user participation in nonprofit and community-based contexts. We conclude with implications for research and practice.
Lee, Roderick L. and Carroll, John C., "Towards A Framework for Effective User Participation in Nonprofit Community Contexts: Beyond User Involvement" (2010). SAIS 2010 Proceedings. 3.