The Department of Defense (DoD) is attempting to cut travel costs through a new system, the Defense Travel System (DTS). The system is currently well behind schedule and lacking in promised functionality. DTS has not implemented essential project management practices. It was developed without the requirements, cost, performance and schedule documents, and analyses needed to assess system effectiveness and ROI. The DTS project has failed to keep pace with current technology, which is evidence of failure to implement effective software processes. DoD is piloting five-year-old technology and paying to modify it. There are features in the original solicitation that are no longer required by DoD personnel, although they are still paying for the features. Full deployment of the DTS is not expected until FY 2006. This paper reviews the process that DTS has followed for development, the missed timelines, the problems that DTS encountered, and how the problems could have been avoided.
Meredith-Pogue, Penny and Young, Dale, "Characteristics of a Troubled Development Project: The Defense Travel System " (2005). SAIS 2005 Proceedings. 4.