Paper Type
Complete
Paper Number
PACIS2025-1944
Description
This paper addresses the challenge of engaging citizens during storm surges via mobile crisis apps, which remain underutilized despite their potential to improve emergency management. Amid climate change with more frequent extreme events and the rise of IoT and digital government, innovative solutions are more critical than ever. Using a systematic literature review, we examined how governmental actors inform and include citizens before, during, and after storm surges, and we identified research gaps. Findings reveal that current crisis apps primarily focus on risk mitigation and response through features such as incident reporting and real-time alerts. However, they suffer from low adoption rates, limited integration across emergency phases, underuse of emerging technologies like AI, and insufficient attention to vulnerable groups. These insights underscore the need for comprehensive all-in-one solutions and a research agenda to enhance user engagement and overall crisis management effectiveness.
Recommended Citation
Milutzki, Enrico and Borchers, Marten, "Facing Climate Change: A Literature Review on Crisis Apps for Warning and Engaging Citizens during Storm Surges" (2025). PACIS 2025 Proceedings. 6.
https://aisel.aisnet.org/pacis2025/iot_smartcity/iot_smartcity/6
Facing Climate Change: A Literature Review on Crisis Apps for Warning and Engaging Citizens during Storm Surges
This paper addresses the challenge of engaging citizens during storm surges via mobile crisis apps, which remain underutilized despite their potential to improve emergency management. Amid climate change with more frequent extreme events and the rise of IoT and digital government, innovative solutions are more critical than ever. Using a systematic literature review, we examined how governmental actors inform and include citizens before, during, and after storm surges, and we identified research gaps. Findings reveal that current crisis apps primarily focus on risk mitigation and response through features such as incident reporting and real-time alerts. However, they suffer from low adoption rates, limited integration across emergency phases, underuse of emerging technologies like AI, and insufficient attention to vulnerable groups. These insights underscore the need for comprehensive all-in-one solutions and a research agenda to enhance user engagement and overall crisis management effectiveness.
Comments
IoT