PACIS 2019 Proceedings


One of the main challenges of Information Systems education is lack of teaching resources that have been derived from real-world scenarios. This teaching case, which investigates a failed Information Systems Development outsourcing project, is designed to address this knowledge gap. We rarely receive an opportunity to investigate a failed project (Chua and Lam 2005), with many organizations restricting access to failed projects to minimize reputational damage (Chua and Lam 2005; Khalfan 2003). However, it is said that failure cases can provide insights that are often ignored in investigations of successful projects (Lyytinen and Robey 1999). This teaching case explains how the requirement misspecification and lack of clear understanding of the requirements could lead to project failures.