PACIS 2019 Proceedings


Supporting student academic success has been one of the major goals for higher education. However, low teacher-to-student ratio makes it difficult for students to receive sufficient support and guidance that they might want to. The advancement of AI and conversational agents, such as chatbots, has provided opportunities for assisting student learning. This research in progress aims at investigating the opportunities and requirements of chatbots as intelligent tutors to support student learning. We developed a chatbot as an experimental platform to investigate the design opportunities of using chatbots as an intelligent tutor. Through a chatbot-led user study with 215 undergraduate students, we found chatbot could serve as an intelligent tutor by answering student questions, creating an environment for advanced learning, and support student life and wellbeing in an accessible, interactive, and privacy-enhanced way. We then pointed out future work.