PACIS 2019 Proceedings


Enterprise Systems (ES) have been widely regarded, for some time now, for enabling operational efficiency for adopting organizations. Currently, the potential of such systems to go beyond improving operations is emerging as a popular area of investigation. The aim of this study is to a) identify the means of business value creation, beyond operational efficiency, that Enterprise Systems can enable and b) understand the mechanism through which such ES-enabled business value creation can happen. The contribution of this paper is that it presents and empirically tests a new conceptual model that seeks to explain the mechanism through which ES enable M&A, Innovation and Strategic Decisions in adopting organizations.