In the context of the government's increasing emphasis on e-government services, this is an urgent need for empirical research of large sample and multi-channels. Therefore, based on the government website, WeChat, Micro-blog, app, by using the existing mature evaluation index system, this paper analyzes e-government service capacity of the city above prefecture- level and provincial. Then, this paper selects the administrative level, economic level, regional balance as the differentiation attribute. It is found that both administrative level and economic level are positively correlated with government service capacity in all the channels. The channel capacity distribution varies related to attribute of administrative and economic, government type of city and province, but it is not restricted by level and region. It provides direction and intensity management to balance and promote channel service capacity for China government.
Si, Wenfeng; Hu, Guangwei; Shi, Yanqing; Gao, Qian; and Pan, Wenwen, "Research on Some Phenomenon of E-Government Service Capacity Distribution in Mainland China Based on Multi-channel Perspective" (2018). PACIS 2018 Proceedings. 252.