Transformational technologies have arrived to the traditional institutions accompanied with new promises and challenges. Nevertheless, little research exists to inform our understanding on the transformation undergoing in our aged old institutions. This short paper presents an in- depth case study at a world-renowned museum in China to develop understanding on the digital transformation of a traditional institution. Our preliminary analysis sheds light on the duality of digital transformation through the theoretical lens of technology affordances. On one hand, digital transformation affords unprecedented possibilities for the revitalization of an aged old institution. On the other hand, digital transformation also generates uncertainties and tensions. Our analysis suggests that most traditional institutions are not well-endowed to quickly adapt to the changing needs in the digital environment. These preliminary findings unveil the intricacies of digital transformation in traditional institutions and serve to inform further theorizing around this underresearched phenomenon.
Tim, Yenni; Pan, Shan L; and Ouyang, Taohua, "Museum in the Age of Digital Transformation" (2018). PACIS 2018 Proceedings. 102.