Despite continual advancements in technology, organizations still struggle to attain benefits from the usage of Information Systems (IS). Continual advancements in technology has resulted in a hypercompetitive, and globalised marketplace. Consequently, in order to remain competitive, organizations are placing increased pressure on their operational employees to be autonomous, solve problems, make decisions, and complete a broad range of tasks. Prominent IS success models continue to focus predominantly on the technological drivers of IS use, overwhelmingly neglecting the complexities of users. Therefore this research seeks to formulate a 'user capital’ construct which considers the increased pressures placed on operational users. We define user capital as a multidimensional construct consisting of the skills, affective attitude, motivation, and cognitive characteristics possessed by individuals who employ an Information System to perform tasks. This document primarily focuses upon the research method and the a-priori conceptualization of user capital, which is part of a larger research project which seeks to examine user capital in the context of IS success.
Eden, Rebekah; Fielt, Erwin; and Murphy, Glen, "THE IMPACT OF USER CAPITAL ON INFORMATION SYSTEMS SUCCESS" (2016). PACIS 2016 Proceedings. 400.