One perspective of transformational government is that it is a process in which information technology and organizational processes are combined in order to radically change the nature of government services and how they are delivered to the community. To date there are no clear models of how transformations take place or how the process of transformation should be governed. As a preliminary step toward developing a suitable model of e-Government transformation, this paper uses a case study of a successfully transformed government business process in Singapore in order to examine the relationship and interplay between technical developments and socio-cultural transformations. The case highlights that although IT facilitates transformation, attention to stakeholder requirements and change management activities are integral in creating an environment for IT-based transformation suggesting that any e-Government initiative of significant impact thus needs to take a holistic approach.
Teo, Joseph C. G. and Letch, Nick, "Exploring The Environments Of Transformed Government Service: A Case Study Of Building Construction Approvals In Singapore" (2012). PACIS 2012 Proceedings. 117.