Public sector organizations in developing economies are increasingly turning to BPR to reform function-based bureaucratic systems with customer-oriented process based systems. The value of BPR, however, relies not only on process changes introduced by BPR, but also on the skills, systems, and technologies developed and deployed post-BPR. In this study, drawing from the complementary competence perspective of the resource based view, we refer to such skills, systems, and technologies as “BPR Complementary Competences (BPRCC)”. We defined the BPRCC concept and developed a set of variables to measure the BPRCC in public sector organizations of developing economies. The measures were tested for content and construct validity and reliability based on data from 209 public sector organizations. Researchers can use the metrics as part of the nomological-net of factors to explain the impact of BPR on public sector organizational performance. Practitioners can use the instrument to uncover the competences necessary to be nurtured and developed once they have completed a BPR project.


BPR, Public Sector Organizations, Developing Economy, Measurement Instrument, Complimentary Competences


ISBN: [978-1-86435-644-1]; Full paper