This paper aims to gain a better understanding of KMS success. Based on the absorptive capacity theory, we develop a research model to explain how the use of KMS increases organizational performance by increasing the organizational absorptive capacity and the higher order capabilities. The absorptive capacity plays an important role in transforming KMS usage into agility and innovativeness and the sequent organizational performance. The model is empirically tested with a survey. The results support the mediation effect of absorptive capacity on the use of KMS and the two higher order organizational capabilities, the mediation effects of the two superior organizational capabilities on the relationship between KMS usage and organizational performance and the mediation effect on the link between absorptive capacity and performance.


Knowledge management systems, Absorptive capacity, Agility, Innovativeness, Organizational performance


ISBN: [978-1-86435-644-1]; Full paper