Culture has been identified as an important success factor in BPM initiatives. Despite its relevance, little research systematically addresses culture as a distinct phenomenon in BPM. Recently, first key elements have been identified, conceptualising culture in BPM research. As a core element, the concept of a BPM culture has been distinguished as a set of values directly supportive of achieving BPM objectives. While there is some evidence for the construct as such, it has not been examined which exact cultural elements make up a BPM culture. Therefore, the purpose of this paper is to examine the concept of a BPM culture. At this stage, we do this through a structured literature review. We systematically derive a set of BPM values that serves as a starting point for future research.
business process management, culture, BPM culture
ISBN: [978-1-86435-644-1]; Full paper
vom Brocke, Jan and Schmiedel, Theresa, "Towards A Conceptualisation Of BPM-Culture: Results From A Literature Review" (2011). PACIS 2011 Proceedings. 203.