This case study is engaged in examining the effects of knowledge management systems (KMS) on absorptive capacity (ACAP). Often regarded as the major source of innovation and firm competitive advantage, ACAP raises questions of how to value, assimilate and apply new knowledge. Based on a multiple case study design we specifically investigate KMS as antecedent of ACAP. We interviewed six experts employed in knowledge management functions at two different international law firms operating in the Asian-Pacific, American, and European legal market. The findings from our case study analysis demonstrate that KMS have a positive effect on ACAP, especially on knowledge acquisition and assimilation.
Absorptive Capacity, Knowledge Management, Knowledge Management Systems, Professional Service Firms, Law Firms
ISBN: [978-1-86435-644-1]; Full paper
Schaefferling, Andre; Wagner, Heinz-Theo; Schulz, Martin; and Dum, Thorsten, "The Effect Of Knowledge Management Systems On Absorptive Capacity: Findings From International Law Firms" (2011). PACIS 2011 Proceedings. 164.