The socio-technical perspective has been recognized as the mainstream of Information Systems (IS) philosophy for decades. Besides, a complementary perspective in the IS philosophy, the socio-economic theory, would allow identifying more precisely the business problems, considered “Organizational Dysfunction”. Digital transformation is supposed to fix the specific business problem as cross-department communication, and it is essential to involve the analysis of organizational dysfunctions ahead. A case study was conducted in operation in China, where digital transformation was implemented to solve cross-department communication business problems. Beyond this specific business problem, this case study relies on the relevance of the theories “Organizational Dysfunctions” and “Socio-Economic Approach to Management (SEAM).” Focus group was adopted to figure out the key business problem, and semi-structured interviewing for the main root causes. It revealed digital transformation significance on the inefficient cross-department communication through the identification of the analytical results and the theories of Organizational Dysfunctions and SEAM.
Huang, Jianming and Bai, Bin, "DIGITAL TRANSFORMATION AND ORGANIZATIONAL DYSFUNCTIONS: A CASE STUDY IN OPERATION IN CHINA" (2022). MCIS 2022 Proceedings. 19.