It is an enduring request to reform and advance the quality of governmental systems according to the needs of society and economy. Some of the most critical tools for this purpose are the information and communication technologies (ICT). Electronic government, among other things, has been documented to increase efficiency of government operations and to provide better and more customized services to citizens and businesses. However, a review of the recent literature has uncovered both an inability to quantify the value creation of ICT implementation in public domains and a lack of an analytical cost-effectiveness framework to evaluate the monetary impacts of digitization on governance structures. This study offers an analytical method to quantify the gains from public services’ digitization and fo-cuses on electronic justice (e-justice), a sector with huge challenges ahead for public governance. We provide specific cashable financial gains for administrations that might originate from the digitization of judi-cial systems. The proposed method can make up a framework for setting digital priorities and helping governments seize the opportunities that digitization offers.
Drossos, Dimitrios; Lekakos, George; Doukidis, George I.; Tsatsa, Nelly; and Coursaris, Constantinos K., "Public-sector Digitization: An Analytical Cost-effective Framework" (2018). MCIS 2018 Proceedings. 38.