Journal of Information Technology

How does information technology-based service degradation influence consumers’ use of services? An information technology-based service degradation decision theory
Aggeliki Tsohou, Mikko Siponen, and Mike Newman

Platforms as service ecosystems: Lessons from social media
Cristina Alaimo, Jannis Kallinikos, and Erika Valderrama

How do IT outsourcing vendors develop capabilities? An organizational ambidexterity perspective on a multi-case study
Wenyu (Derek) Du, Shan L. Pan, and Junjie Wu

Big-data business models: A critical literature review and multiperspective research framework
Martin Wiener, Carol Saunders, and Marco Marabelli