Author ORCID Identifier
Isabel Cristina Pereira-Piedra: https://orcid.org/0000-0002-6707-8190
Manuel Pedro Rodríguez Bolívar: https://orcid.org/0000-0001-8959-7664
Laura Alcaide Muñoz: https://orcid.org/0000-0003-3885-0660
Abstract
Local governments seek to create public value (PV). However, the increasing demand for public services due to the dynamism and complexity of cities has given rise to socio-technical problems, which have led to a re-evaluation of the application of technology to improve government efficiency (technology-based efficiency or Ef-GovT) and digital inclusion (e-INCL). This research aims to contribute to prior literature on public management by analysing how capabilities (capability-based theory [CT]), resources (resource-based theory [RBT]), and the technological context of the main urban actors—citizens and cities—impact Ef-GovT and e-INCL in smart cities (SCs). In a study involving a sample of 264 SCs, different patterns (isomorphism) influencing Ef-GovT and e-INCL were identified, and the roles of RBTs, CTs, and contextual influences were validated. This research offers valuable practical implications for local governments by providing a model—MTP-R2CT (Technological Profile Model of People and Cities, which considers their Resource, Capacities, and Technological Context)—that facilitates ongoing evaluation of the efficacy of public policies about Ef-GovT and e-INCL and, ultimately, the generation of PV.
DOI
10.17705/1ITD.032117
Recommended Citation
Pereira-Piedra, I.,
Rodríguez Bolívar, M.,
&
Muñoz, L. A.
(2026).
Impact of Technological Resources, Capabilities and Contexts on Government Efficiency and e-Inclusion: An Analysis of Smart Cities.
Information Technology for Development, 32(1), 368-406.
DOI: 10.17705/1ITD.032117
Available at:
https://aisel.aisnet.org/itd/vol32/iss1/33