Abstract
This study is a-posteriori analysis of information systems (IS) development in a cross-sector collaboration case to identify and address user participation challenges in emerging public sector initiatives. The major challenges in the studied case was to develop IS for future cross-sector collaboration in a setting that does not yet exist, i.e. where the tasks, stakeholders and end-users are undefined. To address identified challenges, we suggest a combination of activities based on multiple design groups, scenario-based Future Workshops, focus groups, context-specific frameworks, and practical exercises with after-action-review. We argue that while similar challenges have been discussed in relation to large-scale projects and, sometimes, cross-sector collaboration, IS development for emerging public sector initiatives pose specific issues that need to be addressed.
Paper Type
Event
User Participation in Information System Development for Emerging Public Sector Initiatives
This study is a-posteriori analysis of information systems (IS) development in a cross-sector collaboration case to identify and address user participation challenges in emerging public sector initiatives. The major challenges in the studied case was to develop IS for future cross-sector collaboration in a setting that does not yet exist, i.e. where the tasks, stakeholders and end-users are undefined. To address identified challenges, we suggest a combination of activities based on multiple design groups, scenario-based Future Workshops, focus groups, context-specific frameworks, and practical exercises with after-action-review. We argue that while similar challenges have been discussed in relation to large-scale projects and, sometimes, cross-sector collaboration, IS development for emerging public sector initiatives pose specific issues that need to be addressed.
Recommended Citation
Yousefi Mojir, K., Pilemalm, S., & Andersson Granberg, T. (2018). User Participation in Information System Development for Emerging Public Sector Initiatives. In B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider (Eds.), Designing Digitalization (ISD2018 Proceedings). Lund, Sweden: Lund University. ISBN: 978-91-7753-876-9. http://aisel.aisnet.org/isd2014/proceedings2018/ISDevelopment/14.