How to Prevent before You Must Cure – A Comprehensive Literature Review on Conflict Management Strategies in Global Project Teams
Global project teams are frequently confronted with diverse conflicts. As these teams involve people from different cultures, who work at different locations, they are more prone to conflicts than collocated teams. Geographical dispersion and dependency on information and communication technology entail more challenges for conflict management. In this study, we examine prior literature on cross-cultural conflicts and conflict prevention, management and resolution. We found that previous research on conflict prevention in global project teams is scarce. Therefore, we discuss effective conflict prevention methods and develop a model of a conflict prevention process. This paper contributes to the field in two ways: first, it structures existing literature on conflicts in global project teams, and secondly, it can be used by practitioners to improve conflict prevention in their global project teams.
Stawnicza, Olga and Kurbel, Karl, "How to Prevent before You Must Cure – A Comprehensive Literature Review on Conflict Management Strategies in Global Project Teams" (2012). International Research Workshop on IT Project Management 2012. 7.