The high failure rate of IT projects has continued for more than three decades. The premise of this research is that IT project success depends not only on technical skills and knowledge (such as in civil engineering) but also on the “soft” aspects such as project manager’s competence to effectively interact with various stakeholders and align the project with their expectations. This research examines the most critical IT project manager’s soft competences required for IT project success in the banking industry. The findings from multiple case studies and survey analysis will have significant implications for both research and practice in the field of IT project success, IT investment and development of IT professionals, especially in the banking sector. (Initial findings from the first case study interviews are shown in Appendix 1.)