Information and Communications Technology (ICT)-enabled international sourcing of software-intensive systems and services (eSourcing) is increasingly used as a means of adding value, reducing costs, sharing risks, and achieving strategic aims. To maximally reap the benefits from eSourcing and mitigate the risks, providers and clients have to be aware of and build capabilities for the entire eSourcing life-cycle. China is in a remarkable position to become a superpower for eSourcing service provisioning within the next 10 years. Yet, the extant literature does not offer a comprehensive enough guidance for eSourcing management in the Chinese context. This research project will probe the eSourcing life-cycle in Information and Communications Technology Outsourcing (ICTO), Business Process Outsourcing (BPO), and Knowledge Process Outsourcing (KPO) contexts. It will provide as generalizable scientific knowledge as possible concerning the most important business practices and classes of information systems for eSourcing service providers from the viewpoint of service provisioning, breakdown recovery, and the redesign of the eSourcing life-cycle.
Lu, Yikun and Käkölä, Timo, "What are the Most Important Classes of Information Systems for eSourcing Service Providers? Experiences from Three Case Studies in the Chinese eSourcing Market" (2009). International Research Workshop on IT Project Management 2009. 14.