Track Description

Intense business competition, geopolitical uncertainty, social unrest, societal inequity, natural disasters, and disease outbreaks can cause major disruptions to the operations of organizations, and to the lives of individuals and communities. What is remarkable is that all of these entities are increasingly dependent on information systems (IS) to adjust to and recover from such disruptions. For example, flood and wildfire victims have relied on social media to find information about shelter locations and organize disaster relief efforts. Universities and schools have attempted to minimize the disruption from COVID-19 by moving to online teaching platforms. Companies have used video conferencing and virtual teams to sustain productivity when access to office buildings is disrupted. Physicians are engaging in telemedicine to continue to serve their patients, and communities use social platforms to organize. Individuals themselves are engaging with a mind-boggling variety of online platforms to access health care related information and to take care of their mental health by staying in touch with loved ones. Clearly, while we have known that IS are imperative for business success in regular times, what is now forcefully evident is that IS are indispensable for the resilience of organizations, societies and individuals, during unexpected disruptions.

This track provides a forum for presenting and discussing original research highlighting the opportunities and challenges related to designing, deploying, and using IS to develop and enable resilience, not only during major disruptions, but also as an ongoing focus of organizing and living. We invite qualitative, quantitative/survey, analytical, computational, data-science, conceptual, design science-oriented, and multi-method submissions that leverage the multiple perspectives of IS toward the goal of resilience.

Track Chairs:
Christy M.K. Cheung, Hong Kong Baptist University,
Ning Nan, The University of British Columbia,
Jui Ramaprasad, University of Maryland,
Monideepa Tarafdar, University of Massachusetts Amherst,


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Sunday, December 12th

Achieving Resilience through Agility

Richard Baskerville, Georgia State University
Jan Pries-Heje, Roskilde University

Blockchain Unpacked: An Agent-Based Model of Economic Inequality and Its Implications for Technology Governance in Blockchain

Joonhyeok Park, KAIST
Kibae Kim, KAIST
So Young Kim, KAIST

COVID-19 and E-commerce Operations: Evidence from Alibaba

Brian Rongqing han, University of Illinois Urbana Champaign
Tianshu Sun, USC Marshall School of Business
Leon Yang Chu, University of Southern California
Lixia Wu, Alibaba Group Inc.

Framing Dialogues on Cyber-Resilience on Boards

Sven-Volker Rehm, University of Strasbourg
Laura Georg Schaffner, Université de Strasbourg
Lakshmi Goel, University of North Florida

Resilience in Information Systems Research - A Literature Review from a Socio-Technical and Temporal Perspective

Manuel Weber, University of Liechtenstein
Janine Hacker, University of Liechtenstein
Jan vom Brocke, University of Liechtenstein

Resilience of the U.S. Gig Economy during the COVID-19 Pandemic: Insights from Location Big Data

Naveen Basavaraj, Carnegie Mellon University
Natasha Z. Foutz, University of Virginia
Beibei Li, Carnegie Mellon University

The Effect of Resilience Messaging on Community Conformity to Government Healthcare Guidelines: An Empirical Analysis of Governors’ Twitter Use During COVID-19 Pandemic

Reza Mousavi, University of Virginia
Bin Gu, Boston University

The Effects of Wireless Emergency Alerts in Pandemic: Empirical Evidence of Online and Offline Consumption

Jaeho Myeong, KAIST
Yongjin Park, City University of Hong Kong
Jae-Hyeon Ahn, KAIST

Timeliness, Trustworthiness, and Situational Awareness: Three Design Goals for Warning with Emergency Apps

Dario Bonaretti, Nova Southeastern University
Diana Fischer-Pressler, University of Bamberg

Toward a Better Understanding of Crisis and Online Prosocial Lending

Zhiyi Wang, University of Colorado Boulder
Lusi Yang, The University of Arizona
Jungpil Hahn, National University of Singapore

Understanding Failures of Emergency Warning Systems from a Representation Perspective: A Case Study from Germany

Diana Fischer-Pressler, University of Bamberg
Dario Bonaretti, Nova Southeastern University
Kai Fischbach, University of Bamberg

What does contact tracing really mean?: How governments and citizens contest the meaning of contact tracing to achieve societal resilience

Semi Min, New York University
Hila Lifshitz-Assaf, New York University
Natalia Levina, New York University