Track Description

This track focuses on issues related to the manner in which humans interact with technologies in organizational, managerial, cultural, and social contexts. Humans and machines are collaborating in new ways and organizations are increasingly leveraging intelligent system teammates. These new human-computer / human-robot interactions represent an evolution in how work is going to be done. This track explores how this next evolution of team composition impacts individual and team dynamics. We are also interested in understanding behavioral and institutional factors affecting technology adoption and/or usage as well as the implementation processes and approaches that help generate value through robotic interfaces and related technology in organizations. Additionally, we welcome papers that examine usage and implications of robotic computing and its synergistic interactions with other technologies, such as artificial intelligence and machine learning. Building robots that can interact socially and in a robust way with humans is the main goal of human computer / robot interaction research. Human robot interactions appear in a variety of contexts including but not limited to e-commerce, m-commerce, labor, organizations, and human interactions with smart technologies.

Track Chairs:
Lionel P. Robert Jr., University of Michigan
Douglas C. Derrick, University of Nebraska at Omaha
Shuk Ying (Susanna) Ho, The Australian National University


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Sunday, December 12th

Achieving Trustworthy Artificial Intelligence: Multi-Source Trust Transfer in Artificial Intelligence-capable Technology

Maximilian Renner, Karlsruhe Institute for Technology
Sebastian Lins, Karlsruhe Institute of Technology
Matthias Soellner, University of Kassel
Scott Thiebes, Karlsruhe Institute of Technology
Ali Sunyaev, Karlsruhe Institute of Technology

Choosing the Right Frame Shape for Food Product Presentation in Online Retail Settings: A NeuroIS Study

Félix Giroux, HEC Montreal
Sara-Maude Poirier, HEC Montreal
Sylvain Sénécal, HEC Montreal
Pierre-Majorique Léger, HEC Montreal

Disentangling the Effect of Anthropomorphic Features on Acceptance of Social Robots

Gehan W. Premathilake, Tampere University
Hongxiu Li, Tampere University
Nina Helander, Tampere University

Effectiveness of AI Assistance in Live Streaming: A Randomized Field Experiment

Lingli Wang, Tsinghua University
Yumei He, University of Houston
Jiandong Ding, Alibaba Group
Nina Huang, University of Houston
Yili Hong, University of Houston
Xunhua Guo, Tsinghua University
De Liu, University of Minnesota
Guoqing Chen, Tsinghua University, Beijing

Empathic Healthcare Chatbots: Comparing the Effects of Emotional Expression and Caring Behavior

Lennart Seitz, Leuphana University
Sigrid Bekmeier-Feuerhahn, Leuphana University

Enhancing Service Chatbot Effectiveness: The Effect of Dyadic Communication Traits on Consumer Unplanned Purchase

Ran Tan, University of Science and Technology of China
Yang Li, Hefei University of Technology
Qian Huang, School of Management, University of Science and Technology of China

“F*** You!” – An Investigation of Humanness, Frustration, and Aggression in Conversational Agent Communication

Johannes Riquel, University of Goettingen
Alfred Benedikt Brendel, Technisch Universität Dresden
Fabian Hildebrandt, University of Goettingen
Maike Greve, University of Goettingen
Alan Dennis, Indiana University

Is This System Biased? – How Users React to Gender Bias in an Explainable AI System

Ekaterina Jussupow, University of Mannheim
Miguel Angel Meza Martínez, Karlsruhe Institute of Technology (KIT)
Alexander Maedche, Karlsruhe Institute of Technology (KIT)
Armin Heinzl, University of Mannheim

Making the First Step Towards Robotic Leadership – Hiring Decisions for Robotic Team Leader Candidates

Franziska Doris Wolf, Technical University of Darmstadt
Ruth Maria Stock-Homburg, Technische Universität Darmstadt

Perceiving Intelligent Advice-Giving Systems – A Trust Perspective Under the Persuasion Knowledge Model

Tian Yu, Florida International University

That’s so Embarrassing! When not to Design for Social Presence in Human–Chatbot Interactions

Nika Mozafari, University of Goettingen
Welf H. Weiger, Alfaisal University
Maik Hammerschmidt, University of Goettingen

The Effect of Disease Salience on Preference for eWOM in Social Media

Bingjie Deng, The University of Hong Kong
Michael Chau, The University of Hong Kong

The Role of Webpage Prototypicality as a Factor of Elaboration Likelihood

Aliaksei Miniukovich, University of Innsbruck
Kathrin Figl, University of Innsbruck

Using Google Related Queries for Theorizing User Interests

Heshan Sun, University of Oklahoma

What do you mean? A Review on Recovery Strategies to Overcome Conversational Breakdowns of Conversational Agents

Dennis Benner, University of Kassel
Edona Elshan, University of St. Gallen
Sofia Schöbel, University of Kassel
Andreas Janson, University of St. Gallen

Why do Chatbots fail? A Critical Success Factors Analysis

Antje Henriette Annette Janssen, Information Systems Institute
Lukas Grützner, Information Systems Institute
Michael H. Breitner, Information Systems Institute