Start Date

13-12-2018 12:00 AM

Description

Recent incidents of alleged discrimination against consumers of ethnic minorities have created a lot of bad press and public relations debacles for companies in the United States. Emergence of the Internet and social media has enabled individuals to publi

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Dec 13th, 12:00 AM

Racial Bias in Social Media Customer Service: Evidence from Twitter

Recent incidents of alleged discrimination against consumers of ethnic minorities have created a lot of bad press and public relations debacles for companies in the United States. Emergence of the Internet and social media has enabled individuals to publi