In this paper we focus on large-scale IS implementation using the lens of absorptive capacity. Our case study concentrates on the double loop learning process that occurs over the implementation phase of ERP which we depict as a series of learning cycles. From this perspective, ERP implementation is best viewed not as a one-time process but rather as a series of implementation and practical use cycles. Our results highlight that the learning process requires the accumulation of knowledge, a long-term perspective, and phases of explorative and exploitative learning that overlap. This learning process requires a) the development of specific organizational capabilities which allow organizational actors to “accept” and assimilate external knowledge, b) the understanding that such capabilities should be developed over time, and c) the capacity to explore and exploit knowledge simultaneously. Suggestions are provided for future field research on absorptive capacity in the realm of the qualitative research.
Marabelli, Marco and Newell, Sue, "Organizational Learning and Absorptive Capacity in Managing ERP Implementation Projects" (2009). ICIS 2009 Proceedings. 136.