Discerning the prevalence of e-government systems implementation internationally and an insufficiency in research on this contemporary phenomenon, this research adopted a case study methodology in analyzing the implementation of the E-File System in a Singaporean government agency. The analysis was conducted by leveraging the resource-based view and the enactment concept as the theoretical guide. This yielded a process model of resource enactment in the implementation of the e-government system and provided answers to the research question of ‘How are capabilities developed in the implementation of e-government systems?’ and the associated question of ‘What are the capabilities involved in e-government systems implementation?’. The concept of resource enactment is advanced through the analysis. In conclusion, theoretical and practical implications as well as suggestions for future research are offered.
Chan, Calvin and Pan, Shan, "Resource Enactment in e-Government Systems Implementation: A Case Study on the E-File System in Singapore" (2006). ICIS 2006 Proceedings. 33.