On December 15, 2002, Myles Gustofson, IT Manager at Agriculture ITO, an industry training organization in New Zealand, evaluated the results of a five-month pilot of Telecom’s Mobile Jetstream. Mr. Gustofson was impressed with the potential benefits that mobile data transmission could bring to their organization. However, he was concerned with the maturity of this emerging technology as well as the costs involved. He wanted to determine whether they should adopt this new service.