The case on Xcert Software, Inc., illustrates the operational and strategic issues encountered by a startup IT company in the Internet security business. Xcert faces difficulty in a number of areas: (1) finances, (2) future direction and leadership, (3) organizational structure, experience and size, and (4) marketing. This is a discussion case that introduces students to the competitive world of Internet business and provides them an opportunity to discuss and debate the myriad issues facing the founders of Xcert.
Siau, Keng, "Xcert Software, Inc." (1998). ICIS 1998 Proceedings. 48.