By reviewing and analyzing the facts in this discussion case, the students should • be able to understand the relationship between business needs, information systems (IS) planning, and IS implementation; • become aware of the role of politics, social relationships, and other non-technical reasons in the selection of vendors and the management of projects; • become more sensitive to “red flags” that are exhibited during the course of a failing project; • gain an understanding of the critical role of user involvement and support in IS projects; and • understand and apply key crisis management concepts in effectively managing the failure of an IS project.