Much of the prior work on electronic commerce has used transaction cost economics and coordination theory as general frameworks. These models call attention to the problem of understanding how organizations accomplish effective coordination in complex environments. Applying these models to electronic commerce requires that the processes involved be identified and described. Recent research considering the use of networks focuses on models of commercial exchanges which include activities such as search, execution, settlement, monitoring and after sales services.
Butler, Brian; Plummer, Alice; Hoag, Annie; Kraut, Robert; and Steinfield, Charles, "Talk, Trust and Telecommunications: Alternative Mechanisms for Coordinating Commercial Transactions" (1996). ICIS 1996 Proceedings. 47.