This paper reports the results of an empirical study that examines how n~tnagers' experiences with a specific strategic information technology in their industry influences cognitive managerial tasks associated with new information technologies. Specifically, we sought to assess the relationships of positive and negative experiences with managers' flaming of new information technologies as threats or opportunities for their firms, and with their perceived uncertainty about how to respond to new information technologies. We undertook this study in the tax preparation and f'tling industry and examined how managerial perceptions of new information technologies were shaped by managers' previous experiences with electronic filing technology for tax returns.
Martins, Luis and Kambil, Ajit, "Learning From Experience: Managerial Interpretations of Past and Future Information Technologies" (1995). ICIS 1995 Proceedings. 5.