There is a great deal of discussion about the transformation of organizations enabled by or caused by new information technologies. The most amusing recent example of this discussion emerges in the “productivity paradox.” The business magazines that fmt launched the claim that investments in information technology fail to yield measurable benefits now claim that what looked like a paradox was simply a failure of outmoded measurement systems to capture the changes underway. Whetherrecognizedornot,theseareargumentsofrevolutionaryvansfonnationsopowerfulthatitrendersmoot long-established and vital systems of measurement, legitimation. and meaning.
King, John, "Information Technology and Organizational Transformation: Research Problems in the Eye of the Hurricane" (1994). ICIS 1994 Proceedings. 36.